SHIPPING

Monkeylion wants you to get in style as soon as possible after placing your order, so we are committed to send you the goods within 1 or 2 labor days after the purchase.

Free Express Shipping worldwide

Standard shipping is free for orders shipping worldwide over 120 USD

Within Mexico:

• Free Express Shipping: Orders over MXP 1200

• Standard Mexico Post: MXP 150

• Express Mexico Post: MXP 200

Mexican orders are sent via Couriers. In general orders should be received within 5 business days. This service can take longer to some rural areas and depends on the postal service.

International:

• Free Express Shipping: Orders over USD 120

• Rest of the World Express: USD 30

International orders are sent via our designated courier or in some cases via the postal service. We reserve the right to select the best shipping method depending on your order size and area.

Import Duties: Overseas taxes, duties or tariffs may be payable by the customer, dependent on your country.

The customer is responsible for any local government import and duties. Please check your local government regulations. Courier or the Postal Service will not be able to deliver your goods unless the applicable duties, taxes or tariffs are fully paid.

This information is dynamic and varies per country, we cannot be liable for changing information.

your local government will generally apply GST/VAT/IVA upon arrival. Duties may also apply when the order is over a certain amount. This varies per country so check your local regulations.

Order Processing Times

We aim to have all orders processed within maximum 2 business days. Timing may vary.

Orders will be processed during normal business hours Monday to Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

The time frames above are estimates only, and MONKEYLION makes no guarantees nor accepts any liability for deliveries that occur outside these estimates.

Availability

Although we try to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.

RETURN AND EXCHANGES

We want to ensure that you are satisfied and ready to enjoy with your MONKEYLION purchase.

Please visit our Return / Exchange Hub to submit your return request.

Once completed you will receive instructions of how to send back your items back to us.

TERMS

You can exchange or refund full priced items within 90 days of you receiving your order. SALE items can be exchanged, but not refunded.

The buyer is responsible for return postage costs and for arranging the return shipping for refunds or exchanges.

Refunds or exchanges can only be issued if the item is returned in a saleable condition, ie: is unworn, undamaged, not dirty and with labels attached.

Refunds apply to full-priced items only and does not include discounted items or items included in promotions.

Please note no refunds or exchanges are offered on the following items: “Customised Jerseys”.

Proof of purchase is required for all refunds or exchanges.

We recommend that you ship with a tracking number, to be able to follow the shipment - MONKEYLION cannot be responsible for items delayed or lost in transit. Please keep your tracking number.

For Exchanges MONKEYLION will pay to re-send a new item back to you. Product exchanges are subject to availability.

In the case that you have received a faulty item not fit for use, you will be fully refunded, including the postage costs. Or you may request a replacement item. MONKEYLION will inspect the goods to determine the cause. Please note that faulty goods do not apply to items that have been damaged due to a crash or general use, wear, and tear. Nor will items be considered faulty if the care instructions have not been followed. We will refund your reasonable postage costs incurred from returning an item if we determine the product is faulty.

Email us at monkeyliongear@gmail.com if you have any questions.

PAYMENT OPTIONS

We accept VISA, Mastercard and AMEX through our secure squarespace payment gateway online.

You can also choose to pay via PAYPAL in the paypal link at the Checkout,

Within Mexico we also offer the option to pay in cash with Oxxo Pay and through SPEI deposit, with proof of deposit to monkeyliongear@gmail.com

For our overseas customers, we offer the option to pay in local currency through the Checkout button. This applies for USD, CAD, MXP.

If you do not select an alternative currency, all payments will be charged in MXP.

If you use PAYPAL to checkout you will be charged in MXP

PRIVACY

All customers will be automatically added to our mailing list, from which you can unsubscribe at any time. Your details will not be passed onto any third parties for marketing purposes.

Your details are only passed to third parties, where are necessary to make a purchase.

Your personal information will be protected by the password you have created. It is your responsibility to keep this password safe.

By consenting to MONKEYLION SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send promotional and informational messages via SMS.

By making a purchase online you agree to MONKEYLION privacy terms listed above.

GIFT CARDS AND COUPONS

At checkout you will find a coupon section. Please enter your coupon details and your cart totals will be updated accordingly. If you have an issue using a coupon, please contact us at monkeyliongear@gmail.com